Customer Service Representative (m/f/d)

BA Logistics GmbH is a sister company of benuta GmbH (https://www.benuta.de/). As a logistics partner and service provider, we are responsible for the handling and execution of all logistical processes, including 1 the warehouse management of the modern warehouse location in Dormagen near Cologne. From this location, benuta GmbH's customers are professionally and reliably supported 2 by the local customer service team. As a globally operating e-commerce company, benuta GmbH has stood for modern and diverse carpet variety and innovative designs since its founding in 2008. As the European market leader in online carpet 3 retail, we are currently active in 12 European countries.

Our offer for you:

• Opportunities: Career changers and entry-level candidates are welcome! Would you like to try something different or simply get started? We offer you comprehensive training that will allow you to get going quickly!

• Actively shape the customer service in an exciting e-commerce environment and an internationally operating company.

• No pre-defined timing per phone call – we want to support our customers according to their needs and requirements.

• Team spirit: a great, helpful team atmosphere.

• Flat hierarchies with a "Du" (informal "you") culture up to management level.

• Hybrid work: Work both from home and in our modern office.

• Benefits: Modern workplace equipment.

• Free parking directly in front of the building.

• Employee discounts at benuta GmbH and other cooperation partners (leisure, vacation, living, streaming, etc.).

• Team events, free drinks, and fresh fruit.

Let’s get Europe rolling with carpets together!

• You will handle incoming customer inquiries in writing and by phone

• You will be the first point of contact for our customers regarding questions about order and delivery processes, payment information, and complaints

• In our customer service, you will also provide product information about our diverse range, as well as advise on colors, fabrics, and styles

• You will also collaborate with related departments such as warehouse, category management, and marketing

This is you:

• We require fluent German language skills

• Good English skills, as well as ideally knowledge of one or more additional languages such as Spanish, Polish, or Dutch, are advantageous

• Customer and service orientation are a matter of course for you

• You are characterized by very good verbal and written communication skills

• Confident handling of PC applications

• An advantage would be a certain interest in the topic of Home & Living and a good sense for colors, fabrics, and interior design

If you would like to learn more about us, take a look at this video:

We look forward to receiving your application!